Terms & conditions

These general terms apply to every order and delivery, unless a clearly defined agreement signed by both parties provides otherwise. By requesting a quote, confirming an order — including by e-mail — or engaging us for any service, you are deemed to know and accept these terms. They are written for business clients.

Who we are

Code Agency, Officenter Business Center, Europalaan 11, 3900 Pelt, Belgium, VAT BE 0538.737.307. You can reach us at sales@codeagency.be or +32 11 917 912.

Quotes and pricing

Quotes are indicative and, unless expressly stated otherwise in writing, valid for a maximum of thirty days from their date. Prices are those applicable on the day of the offer and are exclusive of VAT and of third-party costs (licences, domains, and similar) unless clearly stated otherwise. Quotes are drawn up on the basis of the information and instructions you provide; changes to that input lead to a price revision. Cost increases that reasonably become necessary between quote and delivery may be charged on. Estimates for work in hours are accurate estimates, not fixed prices.

Orders

An order is binding on you from the moment you sign the order form or confirm the quote or request in writing or by e-mail. We may request a deposit of up to 100% of the total price, depending on the type and scope of the order; your project is scheduled once the deposit has been received. A new agreement concerning the same product or service replaces all earlier agreements on that subject. We reserve the right to refuse clients or exclude them from some or all of our services.

Delivery and timelines

Delivery times are given for information only and are not binding, unless expressly agreed otherwise in the order. Delays relative to an indicated timeline do not give rise to termination of the agreement or to damages. Agreed timelines are extended by any delay on your side in supplying the materials, information, or payments we need to do the work. Where successive deliveries are agreed, each delivery counts as a separate agreement. If you ask us to shorten a delivery time, we may charge the resulting additional cost.

Corrections and additional work

What was agreed in the scope or analysis must work. Deviations from it are fixed by us at our own cost, without limitation in correction rounds or deadlines. Changes or additions relative to the agreed scope or analysis — new wishes or changed insights on your side — are additional work: estimated in advance and charged at our standard hourly rate.

Invoicing and payment

Invoices are payable within seven days of the invoice date. Where work is delivered in parts, each part may be invoiced separately. If an invoice is not paid by its due date, late-payment interest at the statutory rate for commercial transactions and fixed damages of 10% of the invoice amount (minimum €250) are due by operation of law and without prior notice, along with our reasonable collection costs. Non-payment also entitles us to suspend ongoing work and services, makes all other outstanding amounts immediately due, and removes any commitment to agreed delivery times. Objections to an invoice must reach us, clearly substantiated and in writing, within eight days of receipt.

Cancellation

If you suspend or cancel an order after confirming it, you owe the costs we have already incurred, increased by 25%, as compensation.

Duration and termination

Recurring services and subscriptions run per month or per year, following the billing cycle you chose, and renew automatically each time — for an indefinite period — until cancelled. You can cancel in writing up to one month before the renewal date, unless the quote or order expressly states a different notice period (for specific services this may exceptionally be three or six months). If you fail to meet your obligations and do not remedy this within one week of written notice, we may terminate the agreement immediately; payment obligations for work already performed remain. On any termination, you pay for the work performed and the costs committed up to that point.

Your materials and content

Materials you supply for the work (texts, images, data, and similar) are not returned unless agreed otherwise in writing. You warrant that you hold the necessary rights to everything you supply, you remain fully responsible towards third parties for the content and form of what you commission, and you indemnify us against third-party claims relating to it. We are not liable for infringement of third-party rights caused by using data you provided.

Warranty

For one month after delivery of a website or application, we fix language and programming errors free of charge insofar as they occur in the then-current versions of Chrome, Firefox and Safari. The warranty does not cover problems caused by faulty browser installations or use, or by third-party components outside our control, and it lapses if you or a third party modify the deliverable.

Hosting and service levels

Where we host or operate a solution for you, the applicable service levels — including a 99.9% uptime commitment — are set out in the relevant hosting or service agreement. Planned maintenance and factors outside our reasonable control are handled as described in that agreement.

Intellectual property and ownership

Unless the project agreement provides otherwise, the deliverables we create specifically for you become your property once the related fees are paid in full — the code, the configuration, the thing itself. Our pre-existing tools, frameworks, libraries, and know-how — including anything we reuse across clients — remain ours; where they are part of a deliverable, you receive the licence needed to use the deliverable as intended. Access to and use of those tools, frameworks and libraries applies for as long as you are our client: if the relationship ends, that access ends with it, unless we agree a separate paid licence for an “as is” copy, without maintenance or updates. The rights to components we purchase from third parties remain with those third parties. We may reference and show work we delivered to prospective clients, unless we have agreed confidentiality.

Liability

We carry out our work with professional care, but given the technical complexity of software and infrastructure we cannot guarantee uninterrupted or error-free operation. Our liability is limited to direct damages and capped at the price of the non-conforming part of the work; we are not liable for indirect or consequential loss, including lost profit, lost revenue, lost data, or business interruption. We are not liable for defects or failures in third-party products and services, nor for damage arising from incorrect or incomplete information you supplied. Defects in part of a delivery do not entitle you to reject the whole delivery. Nothing in these terms limits liability that cannot be limited under Belgian law, such as liability for fraud or intentional fault.

Force majeure

Circumstances beyond our reasonable control that prevent, reduce, or delay our performance suspend our obligations without giving rise to damages. If a force majeure situation lasts longer than two months, either party may dissolve the agreement without judicial intervention; work already performed is invoiced as if it were a separate agreement.

Confidentiality

Each of us will keep the other’s non-public information confidential and use it only to carry out the work, both during our engagement and afterwards. This does not apply to information that is or becomes public through no fault of ours, or that we are required to disclose by law.

Governing law and jurisdiction

Belgian law applies exclusively. Any dispute that cannot be settled amicably falls within the exclusive jurisdiction of the courts of the judicial district of Limburg, division Tongeren, Belgium. If a court declares one or more provisions of these terms invalid, the remaining provisions remain in full force, and we will agree replacement provisions that approximate the purpose of the invalid ones as closely as possible.

Last updated: 4 July 2026.